TM
Thato M
1 reviews | Active since May 2018
17 Feb 2021, 14:52
Please reactivate my account
At about 12:44 this afternoon i used my card on the rain website to pay an amount of R741.67 into my rain account. Then i got a message that my account is reactived. But the sim card is still not working. I called rain support and they say the payment is not reflecting. Why did i get a message on your website after making payment that said account reactivated if it is not so. Rain please fix this problem. I have an urgent need to use internet.
Below is the sms from my bank:
FNB:-) R741.67 reserved for purchase @ Rain from Easy Account..490140 using card..3608. Avail R346. 17Feb 12:44
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
17 Feb 2021, 16:11Good afternoon Thato.
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
Rain's reply17 Feb 2021, 16:11
Official
Good afternoon Thato.
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
TM
Thato M's updateReviewer Update
18 Feb 2021, 08:55I have still not heard from one of your agents. I really need to use the internet urgently for work. This is so frustrating.
TM
Thato M's update18 Feb 2021, 08:55
Reviewer Update
I have still not heard from one of your agents. I really need to use the internet urgently for work. This is so frustrating.