JS
John S
1 reviews | Active since Apr 2009
09 Mar 2023, 14:50
Please Rain stop being opportunistic and pay me back money for two months
Dear Rain,
You continue to deduct my account even though I have not used your lousy Internet Service for two months now.
I cancelled the subscription in January 2023 already.
I have moved over to fibre internet connection
From the SMS I received, it seems you are still going to deduct.
Please Rain stop being opportunistic and pay me back money for two months
Thank you,
John
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
09 Mar 2023, 15:18Hi John
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply09 Mar 2023, 15:18
Official
Hi John
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
JS
John S's updateReviewer Update
06 Apr 2023, 15:40Dear Rain
You are not providing 5G internet service that is why I cancelled on the Rain user portal on the manage page
Misleading Adverti*****t. I will report this to Advertising Standard Authority.
I have not used your Internet service since Feb 2023. But you still deducted a third payment of R1,738.00.
Please refund my R 5,214.
I have called the Indian Call centre many times. I have been only getting promises.
Thank you,
John
You are not providing 5G internet service that is why I cancelled on the Rain user portal on the manage page
Misleading Adverti*****t. I will report this to Advertising Standard Authority.
I have not used your Internet service since Feb 2023. But you still deducted a third payment of R1,738.00.
Please refund my R 5,214.
I have called the Indian Call centre many times. I have been only getting promises.
Thank you,
John
JS
John S's update06 Apr 2023, 15:40
Reviewer Update
Dear Rain
You are not providing 5G internet service that is why I cancelled on the Rain user portal on the manage page
Misleading Adverti*****t. I will report this to Advertising Standard Authority.
I have not used your Internet service since Feb 2023. But you still deducted a third payment of R1,738.00.
Please refund my R 5,214.
I have called the Indian Call centre many times. I have been only getting promises.
Thank you,
John
You are not providing 5G internet service that is why I cancelled on the Rain user portal on the manage page
Misleading Adverti*****t. I will report this to Advertising Standard Authority.
I have not used your Internet service since Feb 2023. But you still deducted a third payment of R1,738.00.
Please refund my R 5,214.
I have called the Indian Call centre many times. I have been only getting promises.
Thank you,
John
JS
John S's updateReviewer Update
11 Apr 2023, 21:11Dear Rain,
Please refund all the three payments totalling to R5,214.00.
You will then get your two routers.
Rain Internet Service is such a let down. You promised too.
Your internet connection is ****ty and Expensive.
And Your Website cancellation functionality is ****ty. Why did you get my January Cancellation I processed.
From February I have been using Fibre connection - Faster, Stronger and Cheaper.
All the 5 bedrooms are serviced by one Fibre(small).
You can imagined how annoyed am I that I got 2 Rain routers where one Fibre router is managing.
You are not 5G but just a ****.
Please pay back the money.
Please refund all the three payments totalling to R5,214.00.
You will then get your two routers.
Rain Internet Service is such a let down. You promised too.
Your internet connection is ****ty and Expensive.
And Your Website cancellation functionality is ****ty. Why did you get my January Cancellation I processed.
From February I have been using Fibre connection - Faster, Stronger and Cheaper.
All the 5 bedrooms are serviced by one Fibre(small).
You can imagined how annoyed am I that I got 2 Rain routers where one Fibre router is managing.
You are not 5G but just a ****.
Please pay back the money.
JS
John S's update11 Apr 2023, 21:11
Reviewer Update
Dear Rain,
Please refund all the three payments totalling to R5,214.00.
You will then get your two routers.
Rain Internet Service is such a let down. You promised too.
Your internet connection is ****ty and Expensive.
And Your Website cancellation functionality is ****ty. Why did you get my January Cancellation I processed.
From February I have been using Fibre connection - Faster, Stronger and Cheaper.
All the 5 bedrooms are serviced by one Fibre(small).
You can imagined how annoyed am I that I got 2 Rain routers where one Fibre router is managing.
You are not 5G but just a ****.
Please pay back the money.
Please refund all the three payments totalling to R5,214.00.
You will then get your two routers.
Rain Internet Service is such a let down. You promised too.
Your internet connection is ****ty and Expensive.
And Your Website cancellation functionality is ****ty. Why did you get my January Cancellation I processed.
From February I have been using Fibre connection - Faster, Stronger and Cheaper.
All the 5 bedrooms are serviced by one Fibre(small).
You can imagined how annoyed am I that I got 2 Rain routers where one Fibre router is managing.
You are not 5G but just a ****.
Please pay back the money.
JS
John S's updateReviewer Update
12 Apr 2023, 21:19You Deducted my account in April too.
Are you only going to refund March Invoice only.
Please you need to refund Feb, March and April invoices.
You can't just refund March Invoice only. That is daylight *******.
I processed cancellation on your rain user client profile.
There was no telephone number for me to call you. The cancellation had a number of questions which I answered.
I called your call Indian Center when I noticed that you continued deducting my account.
And that is when you raised a so called cancellation notice.
I raised a cancellation in January already on the Website.
I have not used your slow service since the start of February because I move over to a Fibre Connection that is cheaper, faster and reliable.
I shall handle over the two routers as soon as you give commitment to refund the three Invoices for Feb, March and April. Not just March Invoice.
Thank you,
John
Are you only going to refund March Invoice only.
Please you need to refund Feb, March and April invoices.
You can't just refund March Invoice only. That is daylight *******.
I processed cancellation on your rain user client profile.
There was no telephone number for me to call you. The cancellation had a number of questions which I answered.
I called your call Indian Center when I noticed that you continued deducting my account.
And that is when you raised a so called cancellation notice.
I raised a cancellation in January already on the Website.
I have not used your slow service since the start of February because I move over to a Fibre Connection that is cheaper, faster and reliable.
I shall handle over the two routers as soon as you give commitment to refund the three Invoices for Feb, March and April. Not just March Invoice.
Thank you,
John
JS
John S's update12 Apr 2023, 21:19
Reviewer Update
You Deducted my account in April too.
Are you only going to refund March Invoice only.
Please you need to refund Feb, March and April invoices.
You can't just refund March Invoice only. That is daylight *******.
I processed cancellation on your rain user client profile.
There was no telephone number for me to call you. The cancellation had a number of questions which I answered.
I called your call Indian Center when I noticed that you continued deducting my account.
And that is when you raised a so called cancellation notice.
I raised a cancellation in January already on the Website.
I have not used your slow service since the start of February because I move over to a Fibre Connection that is cheaper, faster and reliable.
I shall handle over the two routers as soon as you give commitment to refund the three Invoices for Feb, March and April. Not just March Invoice.
Thank you,
John
Are you only going to refund March Invoice only.
Please you need to refund Feb, March and April invoices.
You can't just refund March Invoice only. That is daylight *******.
I processed cancellation on your rain user client profile.
There was no telephone number for me to call you. The cancellation had a number of questions which I answered.
I called your call Indian Center when I noticed that you continued deducting my account.
And that is when you raised a so called cancellation notice.
I raised a cancellation in January already on the Website.
I have not used your slow service since the start of February because I move over to a Fibre Connection that is cheaper, faster and reliable.
I shall handle over the two routers as soon as you give commitment to refund the three Invoices for Feb, March and April. Not just March Invoice.
Thank you,
John
JS
John S's updateReviewer Update
13 Apr 2023, 14:30You have the Stats for my usage and see can that I did not use your SLOW and UNRELIABLE Internet service in Feb 2023. I last used your SLOW, UNRELIABLE and EXPENSIVE internet service in January 2023. I notified you of discontinuation in January 2023 via Manage button on your website.
March and April Invoices need to refunded as well.
March and April Invoices need to refunded as well.
JS
John S's update13 Apr 2023, 14:30
Reviewer Update
You have the Stats for my usage and see can that I did not use your SLOW and UNRELIABLE Internet service in Feb 2023. I last used your SLOW, UNRELIABLE and EXPENSIVE internet service in January 2023. I notified you of discontinuation in January 2023 via Manage button on your website.
March and April Invoices need to refunded as well.
March and April Invoices need to refunded as well.