Hellopeter
Share Your Experience
LN
LIZA N

1 reviews | Active since Jul 2011

17 Oct 2023, 16:04

PLEASE RAIN

Please reconnect my services and move our debit order to the 1st as previously communicated. I have urgent things to do and now its off again.

0
Replies (11)
Rain
Rain's reply17 Oct 2023, 16:58
Official
Hi LIZA NORTIER

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. 

Thank you. rain. 

Best regards,

Rain
Rain's reply17 Oct 2023, 17:04
Official
Hi 

We tried calling but we could not get a hold of you, can you please let us know what the best time would be for us to make contact. 

Thank you 
rain

Best regards,

LN
LIZA N's update18 Oct 2023, 07:37
Reviewer Update
Please email me or reply here if possible
Rain
Rain's reply19 Oct 2023, 16:53
Official
Hi 

We have reviewed your connection and can confirm that you are currently experiencing a strong signal with a speed of 40Mbps. However, it is important to note that connecting multiple devices to your router may reduce the Wi-Fi speed

Thank you 
Rain 

Best regards,

LN
LIZA N's update20 Oct 2023, 15:36
Reviewer Update
OUR CONNECTION IS OFF IT IS NOT ON...PLEASE CHECK AND TURN IT ON.
LN
LIZA N's update20 Oct 2023, 15:42
Reviewer Update
Please turn it on we did request to pay on the 1st when I get my salary. The problem is that you request payments randomly on any days of the month. USE the 1st please I need this connection turned on urgently.
Rain
Rain's reply20 Oct 2023, 15:52
Official
HI 

Upon checking your rain profile we see that the account is overdue and this is the reason for no connection please log in to your rain account to settle the outstanding amount once settled you will be reconnected 

Thank you
Rain

Best regards,

LN
LIZA N's update20 Oct 2023, 16:15
Reviewer Update
Can we please move our date of payment up to the 31st when this will be settled once we get salaries.
Rain
Rain's reply23 Oct 2023, 08:08
Official
Hi 

Please note that we are unable to change your payment date 
However please note that as your payment date is set to the 25th we will only be able to set a promise to pay for the last day of the month after your debit date 

Thank you 
Rain 

Best regards,

LN
LIZA N's update23 Oct 2023, 09:18
Reviewer Update
Thank you really appreciated.
Rain
Rain's reply26 Oct 2023, 14:39
Official
Hi LIZA,

Thank you for reaching out. 

Should you require any further assistance please let us know.
Thanks, 

rain.

Best regards,