Please provide feedback to my request

I called Rain to update my residential address. This was done and had to wait for the new invoice to confirm that it's updated correctly. On receiving the new invoice I discovered that the address contained spelling errors and is therefore still incorrect. I then updated my details successfully online which I was happy about. I need a new invoice for February with updated information regenerated for the address to populate correctly. I waited on the line for over 40 minutes on Saturday , on answering I was told that my matter is escalated. I received feedback on Monday Reference Number: ***3, stating that the statement is generated, yet the address is still incorrect. I need it REGENERATED. I responded telling the story again, no feedback. May I please have the invoice regenerated with the correct address. I hope that is not too hard to do.