Please pay my refund.

I had problems with my rain sim card since December 2021, it was not connecting and it gave an error message ' sim error' . I made contact with rain to inform them about this. Whilst waiting for assistance I lost that sim card as I was trying it in order devices to check if works in other devices. Informed rain about this. Rain has however been debiting my account but I have not been using the sim card since December. I have made contact with over 6 people with regards to getting a refund whom some advised that my query has been forwarded to finance. I believe Rains calls are recorded so they can check up on this. Today 1/04/2022 after waiting for an over 15 minutes for my call to answered, the lady who answered Wendy says there is no communication of my refund on their system. She said she will speak her manager about my query and escalate it to the relevant department. I requested for her to cc me on the communication so that I would know what happening. It's 17:42 now and I have not received correspondence. Wendy advised that I cancel my account so that it won't be debited, she asked me to login in to may rain profile so that she can take me through on the steps, however Rains page was down. Tried numerious times to get in the website. Before Wendy I had called and spoken to Sibongile if I'm not mistaken ( but Rains calls are recorded, they can confirm) she could assist me as she said the s to system was down and she was going to call me back. I need my money. I did not use your services since December. Please pay me back my money.