Please... Just give my Money Back... Please...

So I'm trying to understand you guys... im trying really hard.... are you guys Deliberately trying to rip customers off?? Do you enjoy ignoring customers??? You enjoy being ********??? What the hell is it?? Is your goal 90% terrible customer service rate monthly??? I'm trying wrap my head around your ignorance... I purchased from you... you call me same day... you Deliver the next... then your service is complete trash... I swear I'm going to get a heartattack. You are the cause of my and my family losing money. I post a review and you reply to me privately very swiftly... the following.... """ Hi Customer

My apologies for the inconvenience caused , your cancellation has been sent through to the cancellation department , you will be contacted soon with regards to collection of router and refund.

could you please provide me with the address where the device can be collected from '' after you respond I respond happily with my address and refund request I am happy.. and STILL you continue ignoring me... The utter lack of customer service and communication from you guys is downright putrid and sickening to say the least... I WANT ALL MY MONEY BACK NOW.... OH MY WORD... WHAT DO YOU NOT UNDERSTAND???? PLEASE LORD... PLEASE!!!