Please improve your customer service and activation time.

I have heard some good things about rain, and I really want to give them a try, so I ordered my sim card, paid my fees and finished my online RICA process, and then after 2 hours no activation, i gave it 24 hours and decided to phone customer service, they told me they are experiencing some system problems and it will take another 2 tot 24 hours. After another 24 hours I gave them a call, during this call the agent answered, I verified my information and was told to stay on the line after approximately 10 min of dead silence in my ear I started hearing that waiting music in my ear again. After another 10 min i decided to hang up, I tried to phone back immediately but this time, the agent didn't even pick up.