Item: Rain
Rating: 1
Author: Alice M

Rain's replyOfficial

11 Jul 2025, 13:06

Hi Alice

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.

Rain's reply11 Jul 2025, 13:06

Official

Hi Alice

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.

AM

Alice M's updateReviewer Update

11 Jul 2025, 14:10

please refer to original hello peter complaint post below, the refund was given in relation to the below

image.png 108.12 KB

AM

Alice M's update11 Jul 2025, 14:10

Reviewer Update

please refer to original hello peter complaint post below, the refund was given in relation to the below

image.png 108.12 KB

AM

Alice M's updateReviewer Update

11 Jul 2025, 15:27

There's no need for all of that, I have copy pasted the exact message below:

Repeated Incorrect Billing
I am extremely frustrated with Rain’s billing system. It appears that I have been charged twice, yet again.

I called your call centre to query this and was told the double charge happened because I changed my payment date from the 25th to the 1st. However, this explanation does not make sense.

If I changed my payment date after I had already made a payment, and after the 1st of the month had passed, then I should not be charged again on some random date in the middle of the month. If my new payment date is the 1st, then I expect to be charged on the 1st, not on an arbitrary date that your system decides on.

Could someone please assist with this as a matter of urgency?
This has happened more than once now, and quite frankly, it’s unacceptable. We can’t keep working like this. Your systems are unreliable and continue to cause billing confusion.

Please resolve this urgently .........................................................................................................................................................................................

Here's the link to the original post: https://www.hellopeter.com/rain-internet-service-provider/reviews/repeated-incorrect-billing-a8043ecb3678ddb338fc37b204b737f2bb2d4f84-***

AM

Alice M's update11 Jul 2025, 15:27

Reviewer Update

There's no need for all of that, I have copy pasted the exact message below:

Repeated Incorrect Billing
I am extremely frustrated with Rain’s billing system. It appears that I have been charged twice, yet again.

I called your call centre to query this and was told the double charge happened because I changed my payment date from the 25th to the 1st. However, this explanation does not make sense.

If I changed my payment date after I had already made a payment, and after the 1st of the month had passed, then I should not be charged again on some random date in the middle of the month. If my new payment date is the 1st, then I expect to be charged on the 1st, not on an arbitrary date that your system decides on.

Could someone please assist with this as a matter of urgency?
This has happened more than once now, and quite frankly, it’s unacceptable. We can’t keep working like this. Your systems are unreliable and continue to cause billing confusion.

Please resolve this urgently .........................................................................................................................................................................................

Here's the link to the original post: https://www.hellopeter.com/rain-internet-service-provider/reviews/repeated-incorrect-billing-a8043ecb3678ddb338fc37b204b737f2bb2d4f84-***

Please help