Please don't get Rain!

Item: Rain
Rating: 1
Author: Clayton A

You make it so easy to complain They send the following text via Facebook Good Day

I would like to apologize for the delayed response to your message and for the inconvenience caused, We are experiencing a high volume of queries and attending to them as fast as possible.

If you are still experiencing issues with your rain service please respond to this message so that I can assist you further.

Apologies once again for the inconvenience caused.

I rep****... 4 hours later, still no reply.

Can i just complain by the ombudsman

Helpful (0)

Replies (1)

Clayton A's updateReviewer Update

11 Oct 2021, 17:14

Ive now formally gone further with my complaint. Two days with the worst connection. Bare in mind, i stream my service I don't have decoder. My screen frozen, I've reset, reboot, restart, send request to no avail.
Ive reached out to ispa, icasa and will Google till I've reached out to every platform where I can lodge a complaint. My neighbor has rain 5g and theirs working fine. And I am dependant on my data as we don't have wifi

Clayton A's update11 Oct 2021, 17:14

Reviewer Update