Please communicate better with the customer RainGo

Am so disappointed when it comes too comunicating with rain workers.Its been 3 full month's trying to login my account.I tried calling the call center and the tickets they have app**** for with no help. talking too a robot guiding me with the same method but no solution am behind with payment cause I cant login I app**** for lost sim still it has not arrived.ive been using only one Sim since.so I hope this time you can reach out too me.i recomand you the best network so far just disappointed by your communication.please help a sister out with my app.I cant afford too loose you guys