Please cancel my account.

So, I had a 30-meg rain account and every was working fine up until I wanted to cancel sometime early Feb via the app. So, I tried to cancel then the app said no you need to wait till after the 20th which is my pay date so I try again after the 20th of Feb, and it says I can only do so the 20th of March. So trapped in this loop I decide to log a support ticket and get told Ill get a callback. This does not happen. I try the same thing in March, and I don’t get a callback. I call them today after waiting 10 min on hold and they ask me did I call in? Why have the cancel option on the app then? Then I get told that I need to pay the arrears before I can cancel. Then I tell the agent that the arrears are there as you guys do not want to cancel my account and I have not been using the service. I ask the agent to check when last I used the service, and she says in Feb. We are now in April and you guys are slapping me with fees for a service that I did not have and have been trying to cancel constantly. So just to speed thing up I pay Feb but I am not going to pay for March because you guys can’t get you cancelations systems working correctly and you guys don’t honour your callback. This is exactly why I am leaving. PLS CANCEL MY ACCOUNT REF:`***5