pD
phoziswa D

1 reviews | Active since Mar 2013

22 Oct 2024, 08:44

PLEASE BECAREFUL WITH RAIIN NETWORK

I received a very disturing call fro RAIN . I was under the impression their service is month to month . I was told my matter for disconnction for two months due to financial reasons , he told me the matter will be escalated .

Not only was i threatned to pay R1200 that i dont have , i was then told i will be handed over . I was not aware of this as i heard month to month you pay for what you use, they where not understaning and empathetic just RUDE & FULL of threats .

PLEASE BECAREFUL WITH RAIIN NETWORK

To a point he even put words to my mouth saying " you don't want to pay RAIN" of which that is not what i said . Very aggressive

0
Replies (2)
Rain
Rain's reply22 Oct 2024, 09:07
Official
Hey Phoziswa,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.

Regards,
rain.
pD
phoziswa D's update29 Oct 2024, 13:13
Reviewer Update
Good Day
as per our last telephonic conversation .

I have made a payment of R595 would like to cancel my subscription going forward . Please no more billing .

will i be able to use it for the month paid ?

This is my official notice