Pleaae teach Lerato from support her job!!!!!!

I'm appalled by the service I received from Lerato on Saturday. I was having connectivity issues and struggled to get hold of the support team for hours and when I eventually did, Lerato was of no assistance. Didn't tell me what the problem was, **** and said she resetted my connection on her end ans that she'll call me back after 10 minutes, which she never did. What kind of client is that? Can she please be taught how to do her job because she clearly doesn't know what she's doing. I say this because I called back and got through ( by hacking the system and selecting sales since no one was taking my call on the support line and the very competent sales guy ( Asha something) told me that my tower was down and that he'll call me back and put me through to support himself, which he did and I got through to Slindile and she was such a great help cause she connected me to another tower not to far from the broken one. My purpose for writing this is to call out Lerato for not knowing what she's doing, please tell her it's ok to ask her colleagues and superior to assist if she's stuck because she's ruining the reputation of the colleagues that go out of their way. Did I mention how competent Slindile is? Do something about the rotten tomatoes in your support team because they are ruining the reputation of the whole batch.

Also, why is it so difficult to get through to your support?