LW
Lindi W
1 reviews | Active since Aug 2013
02 Sept 2024, 22:53
Playing around with calls for some reason, router needs to be collected, invoices need fixing and the app is really not good for anything at all.
Hi, please can someone call me to make arrangements to collect the router? I have had various calls from Rain but they give a quick missed calll or hang up as soon as I answer. Not only is it annoying but if this is a tactic to have the time expire and then charge me for another month, it will not hold any weight, all my calls are automaticalky recorded and missed calls gets logged at missed and the time that it was ringing. Today I had a 4 second missed call, I am sorry but that is one ring. Please call and speak to me like a proper human, I can post the evidence online if you would prefer but I just want this matter sorted out. I will send through the statements from Rain on how I was charged. The first two months, as last time the invoices had dissappeared but the are back and I have the screenshots to get that matter resolved also. I have proof of returning calls, but I was made to hold 15 minutes, 25 minutes and 8 minutes and each time asked for a call back but just received an email. Please collect the router asap. And call to speak, not to hang up. How long will the invoices take to be rectified? The service was terrible this time around. I had to go to a coffee shop everytime I had an online meeting.
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
03 Sept 2024, 11:36Hi Lindi,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply03 Sept 2024, 11:36
Official
Hi Lindi,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
LW
Lindi W's updateReviewer Update
03 Sept 2024, 13:11Hi they were going to call me at 13h00 and I am still waiting.
I had an online meeting. Please contact me.
I had an online meeting. Please contact me.
LW
Lindi W's update03 Sept 2024, 13:11
Reviewer Update
Hi they were going to call me at 13h00 and I am still waiting.
I had an online meeting. Please contact me.
I had an online meeting. Please contact me.
LW
Lindi W's updateReviewer Update
04 Sept 2024, 05:01Thank you. Collection is scheduled for the 5th of September between 08h00 and 10h00. I will be able to wait until the very latest 10h30 and unfortunately after that I am on my way out to a very important meeting. I hve provide my address, explained how to get to me and said that they need to call my on my mobile phone number as the intercom does not work and I can not see or hear anyone at the gate. Please call me when you are outside and please stick to the schedule, as I do have a busy day planned. Thank you.
LW
Lindi W's update04 Sept 2024, 05:01
Reviewer Update
Thank you. Collection is scheduled for the 5th of September between 08h00 and 10h00. I will be able to wait until the very latest 10h30 and unfortunately after that I am on my way out to a very important meeting. I hve provide my address, explained how to get to me and said that they need to call my on my mobile phone number as the intercom does not work and I can not see or hear anyone at the gate. Please call me when you are outside and please stick to the schedule, as I do have a busy day planned. Thank you.
LW
Lindi W's updateReviewer Update
04 Sept 2024, 15:24Thank you for getting back to me, I appreciaye your assistance.
LW
Lindi W's update04 Sept 2024, 15:24
Reviewer Update
Thank you for getting back to me, I appreciaye your assistance.
LW
Lindi W's updateReviewer Update
05 Sept 2024, 10:05Good day,
I stressed how important it is that this router is picked up today. Then these useless couriers called me a half an hour ago saying they will pick it up at 12. Nooooo!!! I a m busy, these people are pathetic!!!!!!
Another arrangement gas to be made. I waited 2 hours for nothing and they want to direct me.
I am leaving now.
They will havd to arrange for sometime next month. They should be charged as all is packed up and waiting and I wasted R40 calling them now. I have all the cas recorded and the message at 09h45 that they are running late.
This is incredibly unprofessional.
Speak to them as I am leaving my house.
I stressed how important it is that this router is picked up today. Then these useless couriers called me a half an hour ago saying they will pick it up at 12. Nooooo!!! I a m busy, these people are pathetic!!!!!!
Another arrangement gas to be made. I waited 2 hours for nothing and they want to direct me.
I am leaving now.
They will havd to arrange for sometime next month. They should be charged as all is packed up and waiting and I wasted R40 calling them now. I have all the cas recorded and the message at 09h45 that they are running late.
This is incredibly unprofessional.
Speak to them as I am leaving my house.
LW
Lindi W's update05 Sept 2024, 10:05
Reviewer Update
Good day,
I stressed how important it is that this router is picked up today. Then these useless couriers called me a half an hour ago saying they will pick it up at 12. Nooooo!!! I a m busy, these people are pathetic!!!!!!
Another arrangement gas to be made. I waited 2 hours for nothing and they want to direct me.
I am leaving now.
They will havd to arrange for sometime next month. They should be charged as all is packed up and waiting and I wasted R40 calling them now. I have all the cas recorded and the message at 09h45 that they are running late.
This is incredibly unprofessional.
Speak to them as I am leaving my house.
I stressed how important it is that this router is picked up today. Then these useless couriers called me a half an hour ago saying they will pick it up at 12. Nooooo!!! I a m busy, these people are pathetic!!!!!!
Another arrangement gas to be made. I waited 2 hours for nothing and they want to direct me.
I am leaving now.
They will havd to arrange for sometime next month. They should be charged as all is packed up and waiting and I wasted R40 calling them now. I have all the cas recorded and the message at 09h45 that they are running late.
This is incredibly unprofessional.
Speak to them as I am leaving my house.
LW
Lindi W's updateReviewer Update
05 Sept 2024, 11:12I just need to make it clear that the courier service is not a representation of Rain. But they really are pathetic, they provide a service but can never provide it decently and then expect people to revolve their lives around when they feel like delivering. This is why I arranged it at the beginning of the week. And still they were not avle to collect in a span of 2 hours in Randburg???
LW
Lindi W's update05 Sept 2024, 11:12
Reviewer Update
I just need to make it clear that the courier service is not a representation of Rain. But they really are pathetic, they provide a service but can never provide it decently and then expect people to revolve their lives around when they feel like delivering. This is why I arranged it at the beginning of the week. And still they were not avle to collect in a span of 2 hours in Randburg???
LW
Lindi W's updateReviewer Update
05 Sept 2024, 16:44Good afternoon,
Can I let you know as soon as I am back. I am not certain of the exact date, it might even be before month end.
This could all have been resolved if a courier company can work out their logistics fays ahead of time, and then not call me an lie to me on the call.
As soon as I am back, I will let you know, and if they fail again, then I will take it to your office at Paulhof. That is why I went to collect mine both times and drop it off the previous time because of how pathetic this coutier company is.
This was put of my control, I sat waiting from 8h00 to 10h05.
You should charge them, as I wasted R40 calling them for nothing at all.
Kind regards,
Lindi
Can I let you know as soon as I am back. I am not certain of the exact date, it might even be before month end.
This could all have been resolved if a courier company can work out their logistics fays ahead of time, and then not call me an lie to me on the call.
As soon as I am back, I will let you know, and if they fail again, then I will take it to your office at Paulhof. That is why I went to collect mine both times and drop it off the previous time because of how pathetic this coutier company is.
This was put of my control, I sat waiting from 8h00 to 10h05.
You should charge them, as I wasted R40 calling them for nothing at all.
Kind regards,
Lindi
LW
Lindi W's update05 Sept 2024, 16:44
Reviewer Update
Good afternoon,
Can I let you know as soon as I am back. I am not certain of the exact date, it might even be before month end.
This could all have been resolved if a courier company can work out their logistics fays ahead of time, and then not call me an lie to me on the call.
As soon as I am back, I will let you know, and if they fail again, then I will take it to your office at Paulhof. That is why I went to collect mine both times and drop it off the previous time because of how pathetic this coutier company is.
This was put of my control, I sat waiting from 8h00 to 10h05.
You should charge them, as I wasted R40 calling them for nothing at all.
Kind regards,
Lindi
Can I let you know as soon as I am back. I am not certain of the exact date, it might even be before month end.
This could all have been resolved if a courier company can work out their logistics fays ahead of time, and then not call me an lie to me on the call.
As soon as I am back, I will let you know, and if they fail again, then I will take it to your office at Paulhof. That is why I went to collect mine both times and drop it off the previous time because of how pathetic this coutier company is.
This was put of my control, I sat waiting from 8h00 to 10h05.
You should charge them, as I wasted R40 calling them for nothing at all.
Kind regards,
Lindi
LW
Lindi W's updateReviewer Update
05 Sept 2024, 19:19That is perfect. Thank you very much. I will let you know the soonest possible.
Have a good evening.
Have a good evening.
LW
Lindi W's update05 Sept 2024, 19:19
Reviewer Update
That is perfect. Thank you very much. I will let you know the soonest possible.
Have a good evening.
Have a good evening.
LW
Lindi W's updateReviewer Update
08 Sept 2024, 14:27Good day,
I have been as nice as I possibly can be. If that logistics company calls me once more while I am on holiday I am going to lose it. The had 3 days to work out their logistics to collect the router in a 2 hour window, and I have done all but draw a picture that I am enjoying my first holiday in a year and they are calling me 2 to e times a day. Cancel the pick up with them completely, as I will have Nothing to do with them. I will take the router to the Paulshof branch when I return. I took it back once before and O collected it twice myself because the could not get the delivery right either. Tell them to please leave me alone. I have all the calls and they immediately say Rain forced us to continue calling until we can collect. I am on holiday. They did not pick up as arranged. I am not cutting my holiday short for anything. IF IT CONTINUES THEN WHEN i am back i will take it to Randburg saps and the can collect it there after I open a case of harassment.
I have been as nice as I possibly can be. If that logistics company calls me once more while I am on holiday I am going to lose it. The had 3 days to work out their logistics to collect the router in a 2 hour window, and I have done all but draw a picture that I am enjoying my first holiday in a year and they are calling me 2 to e times a day. Cancel the pick up with them completely, as I will have Nothing to do with them. I will take the router to the Paulshof branch when I return. I took it back once before and O collected it twice myself because the could not get the delivery right either. Tell them to please leave me alone. I have all the calls and they immediately say Rain forced us to continue calling until we can collect. I am on holiday. They did not pick up as arranged. I am not cutting my holiday short for anything. IF IT CONTINUES THEN WHEN i am back i will take it to Randburg saps and the can collect it there after I open a case of harassment.
LW
Lindi W's update08 Sept 2024, 14:27
Reviewer Update
Good day,
I have been as nice as I possibly can be. If that logistics company calls me once more while I am on holiday I am going to lose it. The had 3 days to work out their logistics to collect the router in a 2 hour window, and I have done all but draw a picture that I am enjoying my first holiday in a year and they are calling me 2 to e times a day. Cancel the pick up with them completely, as I will have Nothing to do with them. I will take the router to the Paulshof branch when I return. I took it back once before and O collected it twice myself because the could not get the delivery right either. Tell them to please leave me alone. I have all the calls and they immediately say Rain forced us to continue calling until we can collect. I am on holiday. They did not pick up as arranged. I am not cutting my holiday short for anything. IF IT CONTINUES THEN WHEN i am back i will take it to Randburg saps and the can collect it there after I open a case of harassment.
I have been as nice as I possibly can be. If that logistics company calls me once more while I am on holiday I am going to lose it. The had 3 days to work out their logistics to collect the router in a 2 hour window, and I have done all but draw a picture that I am enjoying my first holiday in a year and they are calling me 2 to e times a day. Cancel the pick up with them completely, as I will have Nothing to do with them. I will take the router to the Paulshof branch when I return. I took it back once before and O collected it twice myself because the could not get the delivery right either. Tell them to please leave me alone. I have all the calls and they immediately say Rain forced us to continue calling until we can collect. I am on holiday. They did not pick up as arranged. I am not cutting my holiday short for anything. IF IT CONTINUES THEN WHEN i am back i will take it to Randburg saps and the can collect it there after I open a case of harassment.
Rain's replyOfficial
09 Sept 2024, 10:11Hi Lindi,
We apologize for the inconvenience. We will inform the relevant department that you will be dropping off the router at Paulshof, and the courier can stop reaching out.
Regards,
rain
We apologize for the inconvenience. We will inform the relevant department that you will be dropping off the router at Paulshof, and the courier can stop reaching out.
Regards,
rain
Rain's reply09 Sept 2024, 10:11
Official
Hi Lindi,
We apologize for the inconvenience. We will inform the relevant department that you will be dropping off the router at Paulshof, and the courier can stop reaching out.
Regards,
rain
We apologize for the inconvenience. We will inform the relevant department that you will be dropping off the router at Paulshof, and the courier can stop reaching out.
Regards,
rain
LW
Lindi W's updateReviewer Update
09 Sept 2024, 10:31Good morning,
Thank you so much for your understanding. I have dropped it off previously and that way they can have a nice check of the router and you do not have to pay that useless courier company, and I can enjoy my holiday in peace.
I appreciate your assistance (hopefully this teaches them to be on time in future)
Have a good day.
Kind regards,
Lindi
Thank you so much for your understanding. I have dropped it off previously and that way they can have a nice check of the router and you do not have to pay that useless courier company, and I can enjoy my holiday in peace.
I appreciate your assistance (hopefully this teaches them to be on time in future)
Have a good day.
Kind regards,
Lindi
LW
Lindi W's update09 Sept 2024, 10:31
Reviewer Update
Good morning,
Thank you so much for your understanding. I have dropped it off previously and that way they can have a nice check of the router and you do not have to pay that useless courier company, and I can enjoy my holiday in peace.
I appreciate your assistance (hopefully this teaches them to be on time in future)
Have a good day.
Kind regards,
Lindi
Thank you so much for your understanding. I have dropped it off previously and that way they can have a nice check of the router and you do not have to pay that useless courier company, and I can enjoy my holiday in peace.
I appreciate your assistance (hopefully this teaches them to be on time in future)
Have a good day.
Kind regards,
Lindi