Pity the fool who subscribes to Rain.

This is the third—and final—review I will be posting on this issue.

I have never experienced such appallingly poor service as I have from Rain. In a country where customer service standards are already low, Rain somehow manages to set the bar even lower—making every other service provider look competent by comparison.

For more than three weeks, I have had no internet service. Despite countless phone calls (at my own expense), emails, and formal complaints, the issue remains unresolved. Each time we contact Rain, the process is the same: – We're asked for the router model (information Rain should already have on file), – Then told to restart or reboot the router (which never works), – Then promised that the issue will be escalated.

After that? Silence. No follow-up. No resolution—until we chase them again or resort to posting on platforms like HelloPeter. And then the cycle repeats, again and again.

After weeks of this frustrating and unacceptable experience, I have now formally requested that my subscription be cancelled and that I be refunded for the most recent debit—as I have received zero service in return.

Rain, your lack of accountability, communication, and basic support is disgraceful.