1 reviews | Active since Jun 2016
Pitiful to call yourself an ISP
When it comes to Rain, what an absolute deplorable use of the term 'ISP' to have in your name when you guys can't even provide customer/ technician services whatsoever, 4G/5G coverage is extremely limited, as well as internet connectivity is non-existent in areas that have coverage. On a daily basis I experience either no internet access, or the internet speed is so slow that, for example, our postal service would be quicker to send and receive documents and/or mail.
To anyone reading this review, I would strongly advise against going with Rain as they are happy to take your money when you sign up, but you're pretty much on your own after that.
Rain, you have left me no choice other than to look elsewhere for 4/5G packages as your services are inadequate and unsatisfactory.
If it was possible I wouldn't give you any stars at all for this review.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
RAIN reached out to me regarding my issue at hand (unstable connectivity), swiftly sent a technician out to assist me, and my issue has been resolved. The technician was super respectful, professional, and knowledgeable, all while assisting me. My network has been working perfectly ever since.
If I could edit my original review, I'd give it 3 out of 5 stars due to the swift response and professional assistance from RAIN and their call out technician. The other two stars won't be given due to the fact that myself, along with many others, had to resort to writing reviews/complaints on Hello Peter just to get your attention.
All in all, I'm satisfied with the support I have received from RAIN in the past few days. This is the type of service ALL customers of RAIN should be receiving without needing. You guys are taking a step in the right direction, keep it up.
RAIN reached out to me regarding my issue at hand (unstable connectivity), swiftly sent a technician out to assist me, and my issue has been resolved. The technician was super respectful, professional, and knowledgeable, all while assisting me. My network has been working perfectly ever since.
If I could edit my original review, I'd give it 3 out of 5 stars due to the swift response and professional assistance from RAIN and their call out technician. The other two stars won't be given due to the fact that myself, along with many others, had to resort to writing reviews/complaints on Hello Peter just to get your attention.
All in all, I'm satisfied with the support I have received from RAIN in the past few days. This is the type of service ALL customers of RAIN should be receiving without needing. You guys are taking a step in the right direction, keep it up.