kB
kevin B

1 reviews | Active since Apr 2013

18 Oct 2024, 20:40

****pie network and ****pie replies

I have complained so many times about my network speed that drops so low.all the the agents are saying restart your router and it's refreshed.oh don't forget to put the router facing the window. I have told this people so many times you came to my place and you installed a outside router how must I move the router. What is funny to me is when I complain to say my speed is low all of a sudden it goes back up why

0
Replies (15)
Rain
Rain's reply18 Oct 2024, 20:51
Official
Hi kevin,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into your connection trouble, and we'll be in contact soon.

Regards,
rain.
kB
kevin B's update21 Oct 2024, 17:56
Reviewer Update
Someone came out saying nothing is wrong. But I'm still not getting the speed that I'm paying for.they told my wife that nothing is wrong
kB
kevin B's update21 Oct 2024, 19:12
Reviewer Update
Just let me know if this can't be resolved so I can look for a different network provider cause really
kB
kevin B's update21 Oct 2024, 19:40
Reviewer Update
And than to top it off your Facebook team will tell me to move my outsiderouter to the window
kB
kevin B's update21 Oct 2024, 20:04
Reviewer Update
If it can't be fixed please cancel and come fetch your router
kB
kevin B's update22 Oct 2024, 16:46
Reviewer Update
Any feedback on this .my main concern here is and and you can go and look every time that my network speed drops and when I escalate it the agent on the other side will redirect me to a other tower. So does this mean I will have to every time complain and to be redirected. Guys my business is depending on a reliabl network. please letme know if you can come to the party or not .like I said if you can't please cancel and come fetch the router
kB
kevin B's update23 Oct 2024, 19:25
Reviewer Update
Net work again so slow and buffering paying for 60 maps but only get 2.7 I have shared a screen shot on Facebook
kB
kevin B's update31 Oct 2024, 19:00
Reviewer Update
How long must I still wait and for what are you waiting for also let me know if I cancel how does it work as I don't see in difference in network speed
kB
kevin B's update03 Nov 2024, 11:16
Reviewer Update
Please can you cancel this contract. Please can you let me know when you guys will come fetch you router.
kB
kevin B's update03 Nov 2024, 17:52
Reviewer Update
I canceled this on the go rain can you confirm when will my last bet be and when the stuff will be picked up so I can have my new provider to come in .
kB
kevin B's update04 Nov 2024, 06:58
Reviewer Update
If I want to it immediately done
kB
kevin B's update04 Nov 2024, 09:02
Reviewer Update
Just let me know will you guys come and collect today still
kB
kevin B's update04 Nov 2024, 11:05
Reviewer Update
Please let me know if cancelation can still be done today and if I may return the router tomorrow
kB
kevin B's update04 Nov 2024, 15:12
Reviewer Update
You people have advised me so now im advising you want this the canceled immediately(this is what you people has advised me ).If you would like to cancel the service immediately, please let us know, and we will escalate your request to the relevant department for assistance.
kB
kevin B's update05 Nov 2024, 11:37
Reviewer Update
Noted on the above you can also call my wife if you can't get hold of me her nr is ***