PICK UP YOUR PHONES!!!!

Item: Rain
Rating: 1
Author: Samuel M

You don't value your customers, I have been trying to get ahold of someone for hours. that are hours I could have used to work instead I used all my time trying to contact you. YOU said I need to settle my account but I made a payment today! Why can't you answer your phone, email, or reply to DMs? I have been using your service for a long time but now it seems like I need to switch to a service that cares for it's customers.

Helpful (0)

Replies (5)

Rain's replyOfficial

02 Dec 2022, 15:16

Hi Samuel .

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.

Rain's reply02 Dec 2022, 15:16

Official

Hi Samuel .

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.

Rain's replyOfficial

02 Dec 2022, 15:18

Please advise if should use the take money from my side to debit the account

Rain's reply02 Dec 2022, 15:18

Official

Please advise if should use the take money from my side to debit the account

Samuel M's updateReviewer Update

02 Dec 2022, 15:37

I paid today using pay-at method. I have the receipt from the checkers. I PAID TODAY.

Samuel M's update02 Dec 2022, 15:37

Reviewer Update

I paid today using pay-at method. I have the receipt from the checkers. I PAID TODAY.

Samuel M's updateReviewer Update

02 Dec 2022, 16:06

THANK YOUUUUU!!!

Samuel M's update02 Dec 2022, 16:06

Reviewer Update

THANK YOUUUUU!!!

Samuel M's updateReviewer Update

02 Dec 2022, 16:11

I really like your services but, your customer service department is really lagging. Please fix how you engage with your customers.

Samuel M's update02 Dec 2022, 16:11

Reviewer Update

I really like your services but, your customer service department is really lagging. Please fix how you engage with your customers.