Phansi Rain Phansi

I initially had a 4g simcard. They used their network coverage program and it stated that my area was 5G enabled. So I decided to upgrade from 4g to 5g. Then instead pf delivering to my address in durban they delivered to an address in Capetown. Then after 2 weeks I received the router. When I powered on no signal. Attempted 2 weeks to receive advice on how to connect. The last person I called told me that my area doesn't have 5G coverage. Ok then reactivate my 4g sim and all is sorted. I was told that they cannot do that and I'll need to purchase another 4G simcard which is an upfront payment of R479. They are the most unprofessional people to deal with. You can't provide a service and not keep up to your word. Don't ever use rain. You'll be wasting your time.