Pethetic service

As a loyal paying customer, Rain is starting to provide worse service ever, I reported to the call center from the 19th February 2025 about NOT having network connection, to this day the matter has not been attended to... Everytime I seek feedback relating to my query, I'm being slapped with the phrase "it has been escalated" Come debit order date, the debit order won't be escalated as it deducts money with NO Hassle.