Perthetic service and conduct.

I received a sim card *** on and paid the unlimited package for it in June 2020.July when my monthly subscription ended I paid for the next month but after the payment I received a order confirming am about to receive a new SIM.I then send an email to them telling them I don't want a SIM card I was paying for my monthly subscription (query ref number from them *** on the 4th July 2020.I then didn't receive anything back from them and thought it's sorted.I didn't worry because I didn't give authority for my account to be debited all I need to do is to pay my subscription via card purchase.I then been paying my R479.00 payment every month.End of October 2020 I then discover they been debiting my account and charging me for a SIM card I told them I don't want I was paying for my monthly subscription on my existing SIM *** and I know nothing about *** being active and being paid for.

I was now being told am owing +R900 for October 2020.I then sent another query asking how come.They now saying I have two Sims and Imust pay for them.I told them I didn't use the second SIM since I didn't want the simcard.,they opted to cancel the SIM but refuses to refund me my money they been taking for a SIM I didn't ask for.

Why must I accept they took my money for a service I didn't ask for and never used but carry on as if my money was not taken.

Now they choose not to respond my email or call me to resolve the matter.

I want my money back!!!

I won't be surprised if they ignore this review too!

Regards, Ephraim Nkosi ***