1 reviews | Active since Jun 2024
Persistent Woes: Continuous Failed Account Cancellation and Unresolved Refund Issues
I've been trying to get my account cancelled for over 3 months, yet I'm still being debited R599 each and every month.
First: I only wanted to cancel as I had intermittent (at best) service in my area (JBay) which we tried to fix with Rain Support for months, yet nothing worked.
Second: I expect a refund for the money you have quite literally ****** from me since your router has been packed away in it's box since my first cancellation request. I've lost count of the number of times I've requested cancellation.
Third: This company is great at onboarding. I was literally amazed by their quick and efficient service. If you end up having an issue, or you want to cancel your account... good luck.
My best comparison in terms of throughout service would be Telkom.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Still waiting on any kind of reply from you. My next stop is the National Consumer Commission. And for anyone else who comes across my reply while suffering the same complaints as I have listed - here is the handy URL: https://thencc.org.za/complaints/
I can only imagine exactly how much you are "earning" on a monthly basis from people who are still being debited after months of desperate pleas for account cancellations.
Disgusting.
Still waiting on any kind of reply from you. My next stop is the National Consumer Commission. And for anyone else who comes across my reply while suffering the same complaints as I have listed - here is the handy URL: https://thencc.org.za/complaints/
I can only imagine exactly how much you are "earning" on a monthly basis from people who are still being debited after months of desperate pleas for account cancellations.
Disgusting.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Apologize for the delay please note that we have escalated for an immediate cancellation and collection of the 5G device.
please note that once the device is collected we will process your refund.
Thank you,
rain.
Apologize for the delay please note that we have escalated for an immediate cancellation and collection of the 5G device.
please note that once the device is collected we will process your refund.
Thank you,
rain.