MT
Mamapele T
1 reviews | Active since Nov 2023
06 Nov 2023, 15:44
Payments
I called to asked the supplier to paused my account on the 26-October and 02-November 2023 for November and December 2023. but they debited my account anyway I hope issues like this are addressed differently in future.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
06 Nov 2023, 15:50Hi Mamapele Mary Thaba
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's reply06 Nov 2023, 15:50
Official
Hi Mamapele Mary Thaba
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
MT
Mamapele T's updateReviewer Update
09 Nov 2023, 07:57Good day,
My reference number is ***1. The lady said the account has been paused, I should be on a look out for the confirmation email and refund update.
Please cancel my account if you're unable to pause it and please return the money debited from my account.
My reference number is ***1. The lady said the account has been paused, I should be on a look out for the confirmation email and refund update.
Please cancel my account if you're unable to pause it and please return the money debited from my account.
MT
Mamapele T's update09 Nov 2023, 07:57
Reviewer Update
Good day,
My reference number is ***1. The lady said the account has been paused, I should be on a look out for the confirmation email and refund update.
Please cancel my account if you're unable to pause it and please return the money debited from my account.
My reference number is ***1. The lady said the account has been paused, I should be on a look out for the confirmation email and refund update.
Please cancel my account if you're unable to pause it and please return the money debited from my account.
MT
Mamapele T's updateReviewer Update
13 Nov 2023, 19:26Good day,
If you have investigated my reference number as promised, you would have known that
If you have investigated my reference number as promised, you would have known that
MT
Mamapele T's update13 Nov 2023, 19:26
Reviewer Update
Good day,
If you have investigated my reference number as promised, you would have known that
If you have investigated my reference number as promised, you would have known that
MT
Mamapele T's updateReviewer Update
13 Nov 2023, 19:29Good day,
How I would have known if I was never given correct information when I called?
Please investigate my case and give me proper feedback. I did gave you my reference number.
How I would have known if I was never given correct information when I called?
Please investigate my case and give me proper feedback. I did gave you my reference number.
MT
Mamapele T's update13 Nov 2023, 19:29
Reviewer Update
Good day,
How I would have known if I was never given correct information when I called?
Please investigate my case and give me proper feedback. I did gave you my reference number.
How I would have known if I was never given correct information when I called?
Please investigate my case and give me proper feedback. I did gave you my reference number.
MT
Mamapele T's updateReviewer Update
16 Nov 2023, 15:37Good day,
I did not receive a call back but received email to confirm that my services are paused until end of December 2023 and I will also be refunded the money that was deducted from my account. I am so happy and relieved.
I still believe that Rain need to improve their customer service relating to issues like this. It extremely disappointing that on 06 Nov 2023 I received below massage while my services can actually be paused!
"Hi
Please note that we are unable to pause your services however as you have mentioned that you called in can you provide us with the reference number that was sent to you regarding this matter so that we can investigate further"
I did not receive a call back but received email to confirm that my services are paused until end of December 2023 and I will also be refunded the money that was deducted from my account. I am so happy and relieved.
I still believe that Rain need to improve their customer service relating to issues like this. It extremely disappointing that on 06 Nov 2023 I received below massage while my services can actually be paused!
"Hi
Please note that we are unable to pause your services however as you have mentioned that you called in can you provide us with the reference number that was sent to you regarding this matter so that we can investigate further"
MT
Mamapele T's update16 Nov 2023, 15:37
Reviewer Update
Good day,
I did not receive a call back but received email to confirm that my services are paused until end of December 2023 and I will also be refunded the money that was deducted from my account. I am so happy and relieved.
I still believe that Rain need to improve their customer service relating to issues like this. It extremely disappointing that on 06 Nov 2023 I received below massage while my services can actually be paused!
"Hi
Please note that we are unable to pause your services however as you have mentioned that you called in can you provide us with the reference number that was sent to you regarding this matter so that we can investigate further"
I did not receive a call back but received email to confirm that my services are paused until end of December 2023 and I will also be refunded the money that was deducted from my account. I am so happy and relieved.
I still believe that Rain need to improve their customer service relating to issues like this. It extremely disappointing that on 06 Nov 2023 I received below massage while my services can actually be paused!
"Hi
Please note that we are unable to pause your services however as you have mentioned that you called in can you provide us with the reference number that was sent to you regarding this matter so that we can investigate further"