CB
Clyfford B
1 reviews | Active since Apr 2022
01 Apr 2022, 19:17
Payment withdrawasls
I had cancelled my subscription after a payment in January and today they have taken out R1200 out of my account. I have sent emails, I have contacted there customer support and was extremely unhelpful. I was even disconnected after waiting an hour on the line. I have had no issues till now due to lack of coverage in my area and had no choice to cancel. I have been billed for two months and a late fee. This is disgusting as I am a single parent and those funds were for my which is for groceries. I can't express my anger and frustration as I have no way around this. I would not recommend this service to my enemy
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
01 Apr 2022, 19:23Hi Clyfford
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply01 Apr 2022, 19:23
Official
Hi Clyfford
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
CB
Clyfford B's updateReviewer Update
02 Apr 2022, 17:17Hi
I can confirm I have not recieved an call fromIyourselfs. However I am also available on the number ***.
I had cancelled on the 1st of January on the account after payments where taken for December. therefore I should not be billed for January, Feburay or March as the service where disconnected.
This is a fault on your end and should receive a refunds for a service I was not using nor asked for, all these months.
It's hard to fathem how the funds where not taken for two months than you decide to take it in February.
Kind Regards
Clyfford
I can confirm I have not recieved an call fromIyourselfs. However I am also available on the number ***.
I had cancelled on the 1st of January on the account after payments where taken for December. therefore I should not be billed for January, Feburay or March as the service where disconnected.
This is a fault on your end and should receive a refunds for a service I was not using nor asked for, all these months.
It's hard to fathem how the funds where not taken for two months than you decide to take it in February.
Kind Regards
Clyfford
CB
Clyfford B's update02 Apr 2022, 17:17
Reviewer Update
Hi
I can confirm I have not recieved an call fromIyourselfs. However I am also available on the number ***.
I had cancelled on the 1st of January on the account after payments where taken for December. therefore I should not be billed for January, Feburay or March as the service where disconnected.
This is a fault on your end and should receive a refunds for a service I was not using nor asked for, all these months.
It's hard to fathem how the funds where not taken for two months than you decide to take it in February.
Kind Regards
Clyfford
I can confirm I have not recieved an call fromIyourselfs. However I am also available on the number ***.
I had cancelled on the 1st of January on the account after payments where taken for December. therefore I should not be billed for January, Feburay or March as the service where disconnected.
This is a fault on your end and should receive a refunds for a service I was not using nor asked for, all these months.
It's hard to fathem how the funds where not taken for two months than you decide to take it in February.
Kind Regards
Clyfford
CB
Clyfford B's updateReviewer Update
04 Apr 2022, 16:50I hope this is done with some urgency.
As I had mentioned ,that money was groceries .
Thanks.
As I had mentioned ,that money was groceries .
Thanks.
CB
Clyfford B's update04 Apr 2022, 16:50
Reviewer Update
I hope this is done with some urgency.
As I had mentioned ,that money was groceries .
Thanks.
As I had mentioned ,that money was groceries .
Thanks.
Rain's replyOfficial
20 Apr 2022, 14:36HI Clyfford
We are happy that you are happy and everything is sorted. Let us know if you ever need further help.
Thanks, rain
We are happy that you are happy and everything is sorted. Let us know if you ever need further help.
Thanks, rain
Rain's reply20 Apr 2022, 14:36
Official
HI Clyfford
We are happy that you are happy and everything is sorted. Let us know if you ever need further help.
Thanks, rain
We are happy that you are happy and everything is sorted. Let us know if you ever need further help.
Thanks, rain