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Nuraan S
1 reviews | Active since Mar 2025
20 Feb 2026, 13:06
Payment Query
I've been requesting call backs from Rain since September 2025 regarding my account and have not received any feedback. I sent a WhatsApp on16/01 and got another reference for a call back. Someone called yesterday, said Hi, I acknowledged and they dropped the call saying they couldn't hear me.
The reason for my query in September was my account statements wasn't adding up. My WIFI is off and I'm still being billed for months now with no internet. No one ever told me I'd still be billed even though its not active. So now I have an exorbitant amount outstanding and never ending bank charges. Payment was made this month and still my WIFI is off. I would like my account reviewed and amended with proper feedback.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
20 Feb 2026, 13:19Hi Nuraan
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
Rain's reply20 Feb 2026, 13:19
Official
Hi Nuraan
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected.We're going to get on this asap.
Thank you.rain.
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Nuraan S's updateReviewer Update
23 Feb 2026, 16:46Good day, the phone rang twice and dropped. I have still not received any feedback and my WiFi is off yet payment was received coz my bank account is closed n a minus due to this
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Nuraan S's update23 Feb 2026, 16:46
Reviewer Update
Good day, the phone rang twice and dropped. I have still not received any feedback and my WiFi is off yet payment was received coz my bank account is closed n a minus due to this
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Nuraan S's updateReviewer Update
24 Feb 2026, 09:55Received a calll but to no avail, all I was told is that I am liable for my balance. When working in sales, getting the sale is nothing but the after sale is what should matters.
When you see someone’s account is behind, you call and find out what the issue is, not bill the person every month and then reaching almost R4000 outstanding balance and you as the client paying almost R16-R40 bank charges a day due to a declined transaction and having to apparently stress about you account now.
Rain customer service is pathetic and I wish I’d never done business with them.
When you see someone’s account is behind, you call and find out what the issue is, not bill the person every month and then reaching almost R4000 outstanding balance and you as the client paying almost R16-R40 bank charges a day due to a declined transaction and having to apparently stress about you account now.
Rain customer service is pathetic and I wish I’d never done business with them.
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Nuraan S's update24 Feb 2026, 09:55
Reviewer Update
Received a calll but to no avail, all I was told is that I am liable for my balance. When working in sales, getting the sale is nothing but the after sale is what should matters.
When you see someone’s account is behind, you call and find out what the issue is, not bill the person every month and then reaching almost R4000 outstanding balance and you as the client paying almost R16-R40 bank charges a day due to a declined transaction and having to apparently stress about you account now.
Rain customer service is pathetic and I wish I’d never done business with them.
When you see someone’s account is behind, you call and find out what the issue is, not bill the person every month and then reaching almost R4000 outstanding balance and you as the client paying almost R16-R40 bank charges a day due to a declined transaction and having to apparently stress about you account now.
Rain customer service is pathetic and I wish I’d never done business with them.
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Nuraan S's updateReviewer Update
24 Feb 2026, 17:37Where was this manager when I requested a call back in September? That very same manager I spoke to told me there was nothing that could be done on the R3700 balance outstanding. I wish he had that same energy when I initially requested a call back in September 2025
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Nuraan S's update24 Feb 2026, 17:37
Reviewer Update
Where was this manager when I requested a call back in September? That very same manager I spoke to told me there was nothing that could be done on the R3700 balance outstanding. I wish he had that same energy when I initially requested a call back in September 2025
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Nuraan S's updateReviewer Update
25 Feb 2026, 10:45I wish that there was actual sincerity. Again, a transaction went off from my account, there’s no money in my account and bank account is now on a minus R1700. This is ridiculous. Is this how you rip people off? And then make as if we’re crazy to be feeling some type of way.
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Nuraan S's update25 Feb 2026, 10:45
Reviewer Update
I wish that there was actual sincerity. Again, a transaction went off from my account, there’s no money in my account and bank account is now on a minus R1700. This is ridiculous. Is this how you rip people off? And then make as if we’re crazy to be feeling some type of way.
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Nuraan S's updateReviewer Update
27 Feb 2026, 04:43It’s funny how you won’t take accountability for your actions but you expect the client to take accountability. Where is your ethics in that?
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Nuraan S's update27 Feb 2026, 04:43
Reviewer Update
It’s funny how you won’t take accountability for your actions but you expect the client to take accountability. Where is your ethics in that?