AB
Aqeela B
1 reviews | Active since Feb 2025
01 Apr 2025, 11:32
Payment network issues
Hi rain
Could you kindly arrange a promise to pay for me I would like to pay half of the WiFi today and the rest on the 29th of April. Also the WiFi is not working I have hard rebooted and moved it but still nothing we have no internet could you pls fix it asap.
Helpful (0)
Replies (6)0
Replies (6)AB
Aqeela B's updateReviewer Update
01 Apr 2025, 15:04Hi no one has gotten back to me I need to have the payment sorted asap
AB
Aqeela B's update01 Apr 2025, 15:04
Reviewer Update
Hi no one has gotten back to me I need to have the payment sorted asap
Rain's replyOfficial
01 Apr 2025, 15:15Hi Aqeela,
Thank you for reaching out and bringing this to our attention.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
Thank you for reaching out and bringing this to our attention.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
Best regards,
Rain's reply01 Apr 2025, 15:15
Official
Hi Aqeela,
Thank you for reaching out and bringing this to our attention.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
Thank you for reaching out and bringing this to our attention.
Our team is looking into the matter, and we'll be in touch soon.
Regards,
Rain
Best regards,
Rain's replyOfficial
01 Apr 2025, 15:17Hi Aqeela,
Please kindly note that making a payment arrangement has been made easier for customers, simply login to your rain account dashboard via www.rainGO.co.za and select the 'promise-to-pay' option which will require a minimum payment to be done immediately.
Regards,
rain.
Please kindly note that making a payment arrangement has been made easier for customers, simply login to your rain account dashboard via www.rainGO.co.za and select the 'promise-to-pay' option which will require a minimum payment to be done immediately.
Regards,
rain.
Best regards,
Rain's reply01 Apr 2025, 15:17
Official
Hi Aqeela,
Please kindly note that making a payment arrangement has been made easier for customers, simply login to your rain account dashboard via www.rainGO.co.za and select the 'promise-to-pay' option which will require a minimum payment to be done immediately.
Regards,
rain.
Please kindly note that making a payment arrangement has been made easier for customers, simply login to your rain account dashboard via www.rainGO.co.za and select the 'promise-to-pay' option which will require a minimum payment to be done immediately.
Regards,
rain.
Best regards,
AB
Aqeela B's updateReviewer Update
01 Apr 2025, 16:28It's not working I tried I don't have that option
AB
Aqeela B's update01 Apr 2025, 16:28
Reviewer Update
It's not working I tried I don't have that option
AB
Aqeela B's updateReviewer Update
01 Apr 2025, 18:06This is really not okay at all every month I must have a problem with rain this time you are not even responding to me at all if I call the call que is always long . I do not have the option of choosing the promise to pay arrangements I wanna make payment but can't do so on top of that you put the WiFi off as if I'm not making payments I always make payments I never skip payments ever don't get me started every weekend the WiFi has connection issues currently even the connection is so bad the customer service is way worse I can't with this no more I don't have the option at all sort this out asap
AB
Aqeela B's update01 Apr 2025, 18:06
Reviewer Update
This is really not okay at all every month I must have a problem with rain this time you are not even responding to me at all if I call the call que is always long . I do not have the option of choosing the promise to pay arrangements I wanna make payment but can't do so on top of that you put the WiFi off as if I'm not making payments I always make payments I never skip payments ever don't get me started every weekend the WiFi has connection issues currently even the connection is so bad the customer service is way worse I can't with this no more I don't have the option at all sort this out asap
Rain's replyOfficial
01 Apr 2025, 20:15Hi Aqeela,
Upon checking your account, we do see that a payment arrangement was successfully made. We have refreshed your connection, please power cycle your device for 5 - 10 min and follow the below steps.
Please follow the below instructions to optimize your connection:
On the101, go to menu on the screen and then scroll down and select 'signal'. Once selected, please move your device around to establish better signal. Please note that when optimizing your connection, the signal reading (RSRP) should be within the range of -70 to -95dBm.
Regards,
rain.
Upon checking your account, we do see that a payment arrangement was successfully made. We have refreshed your connection, please power cycle your device for 5 - 10 min and follow the below steps.
Please follow the below instructions to optimize your connection:
On the101, go to menu on the screen and then scroll down and select 'signal'. Once selected, please move your device around to establish better signal. Please note that when optimizing your connection, the signal reading (RSRP) should be within the range of -70 to -95dBm.
Regards,
rain.
Best regards,
Rain's reply01 Apr 2025, 20:15
Official
Hi Aqeela,
Upon checking your account, we do see that a payment arrangement was successfully made. We have refreshed your connection, please power cycle your device for 5 - 10 min and follow the below steps.
Please follow the below instructions to optimize your connection:
On the101, go to menu on the screen and then scroll down and select 'signal'. Once selected, please move your device around to establish better signal. Please note that when optimizing your connection, the signal reading (RSRP) should be within the range of -70 to -95dBm.
Regards,
rain.
Upon checking your account, we do see that a payment arrangement was successfully made. We have refreshed your connection, please power cycle your device for 5 - 10 min and follow the below steps.
Please follow the below instructions to optimize your connection:
On the101, go to menu on the screen and then scroll down and select 'signal'. Once selected, please move your device around to establish better signal. Please note that when optimizing your connection, the signal reading (RSRP) should be within the range of -70 to -95dBm.
Regards,
rain.
Best regards,