Payment made but still disconnected
I have made a payment of 589 on RainGo today 19 September 2025 at 08h27. It is several hours later and I am still not connected. The service from rain is utterly pathetic and unprofessional, I have contacted my bank and they advised Rains merchant needs to collect the payment.
I have been calling rain the whole day the agents can't help at all. I have emailed *** and still I have not been assisted. I paid for services and I have not recieved it.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
19 Sept 2025, 14:59Hi Lalyain,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply19 Sept 2025, 14:59
Official
Hi Lalyain,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
's updateReviewer Update
19 Sept 2025, 15:43I am still without internet hours later Rain.
's update19 Sept 2025, 15:43
Reviewer Update
I am still without internet hours later Rain.
's updateReviewer Update
19 Sept 2025, 15:58I have sent proof of payment to that email address. I have also sent the first six digits and the last four digits of my card as requested. I also provided an auth code my bank sent.
's update19 Sept 2025, 15:58
Reviewer Update
I have sent proof of payment to that email address. I have also sent the first six digits and the last four digits of my card as requested. I also provided an auth code my bank sent.
's updateReviewer Update
25 Sept 2025, 08:51@Rain I am unable to make calls and send out sms' on both sim cards. On the 15 September I still have minutes and sms' available on both sim cards. Today I am unable to make a call or sms. Please rectify this urgently.
's update25 Sept 2025, 08:51
Reviewer Update
@Rain I am unable to make calls and send out sms' on both sim cards. On the 15 September I still have minutes and sms' available on both sim cards. Today I am unable to make a call or sms. Please rectify this urgently.