Payment made but no activation 😡
I have made a payment via rain website, they not activating my account. I spoke to a stupid robot on WhatsApp who said I must send a proof of payment. I don't have a proof of payment as I made a card transaction and that transaction hasnt reflected on my statement obviously 🙄. I emailed a bank notification. Did not get a response. I called found a rude lady who told me she won't activate my account cos I ddnt pay #***2 - rain incoming call #*** I am very furious and I need my money back and u come and take this stupid rain that doesn't even have network most of the time, 😡😤
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
03 Aug 2025, 10:39Hi Thando
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply03 Aug 2025, 10:39
Official
Hi Thando
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
's updateReviewer Update
04 Aug 2025, 09:50My internet is still down. I got a call back from someone who did not even know why he was calling. I just called someone now who dont know their job. I'm expecting that R625 is for the whole month,I paid on the 3rd, today is the 4th and still no internet.Are u guys going to pay me back this 2 days? No, so Id like for my funds to be returned and my account cancelled. Thank u.
You are all ***********🤞
You are all ***********🤞
's update04 Aug 2025, 09:50
Reviewer Update
My internet is still down. I got a call back from someone who did not even know why he was calling. I just called someone now who dont know their job. I'm expecting that R625 is for the whole month,I paid on the 3rd, today is the 4th and still no internet.Are u guys going to pay me back this 2 days? No, so Id like for my funds to be returned and my account cancelled. Thank u.
You are all ***********🤞
You are all ***********🤞
's updateReviewer Update
04 Aug 2025, 10:54I've sent 2 emails already and no response. This is a joke
's update04 Aug 2025, 10:54
Reviewer Update
I've sent 2 emails already and no response. This is a joke
's updateReviewer Update
07 Aug 2025, 00:13 Still waiting for either a call back, or response to my email or my internet to be activated.
Stop trying to debit my account because I will not pay you twice..
And I won't send another email.
Stop trying to debit my account because I will not pay you twice..
And I won't send another email.
's update07 Aug 2025, 00:13
Reviewer Update
Still waiting for either a call back, or response to my email or my internet to be activated.
Stop trying to debit my account because I will not pay you twice..
And I won't send another email.
Stop trying to debit my account because I will not pay you twice..
And I won't send another email.
's updateReviewer Update
07 Aug 2025, 09:12Lol haha you must be crazy.. R50 for what exactly?
Send me the email i sent u. Wow do understand customer service?
How come u never respond to my emails?
transaction for R625.00 at PP *Rain was processed on card 5181******XX0048. 03/08/25.
Is that R50?
I've never even paid u R50. Please forward me that email.
Send me the email i sent u. Wow do understand customer service?
How come u never respond to my emails?
transaction for R625.00 at PP *Rain was processed on card 5181******XX0048. 03/08/25.
Is that R50?
I've never even paid u R50. Please forward me that email.
's update07 Aug 2025, 09:12
Reviewer Update
Lol haha you must be crazy.. R50 for what exactly?
Send me the email i sent u. Wow do understand customer service?
How come u never respond to my emails?
transaction for R625.00 at PP *Rain was processed on card 5181******XX0048. 03/08/25.
Is that R50?
I've never even paid u R50. Please forward me that email.
Send me the email i sent u. Wow do understand customer service?
How come u never respond to my emails?
transaction for R625.00 at PP *Rain was processed on card 5181******XX0048. 03/08/25.
Is that R50?
I've never even paid u R50. Please forward me that email.
's updateReviewer Update
07 Aug 2025, 12:34I paid on the 2nd u activate on the 7th? The days I did not have wifi, are u going to pay me back for those days? Do u understand the frastration that u put me in?
Funny how we have to communicate on helloPeter 🙄🙄 wow..
I'm not a happy customer and I will be closing my services with u, plus I will not recommend u.
Bye.
Funny how we have to communicate on helloPeter 🙄🙄 wow..
I'm not a happy customer and I will be closing my services with u, plus I will not recommend u.
Bye.
's update07 Aug 2025, 12:34
Reviewer Update
I paid on the 2nd u activate on the 7th? The days I did not have wifi, are u going to pay me back for those days? Do u understand the frastration that u put me in?
Funny how we have to communicate on helloPeter 🙄🙄 wow..
I'm not a happy customer and I will be closing my services with u, plus I will not recommend u.
Bye.
Funny how we have to communicate on helloPeter 🙄🙄 wow..
I'm not a happy customer and I will be closing my services with u, plus I will not recommend u.
Bye.