AM
Anel M
1 reviews | Active since Jan 2014
26 Jun 2024, 12:54
Payment issues 74
My payment date is always an issue. I set it to the 1st and then come the 25th we are disconnected. I get paid the 28th. Every month. First I was told I can't change payment dates unless I upgrade of which I done and now?
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
26 Jun 2024, 13:03Hi Anel.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Best regards,
Rain's reply26 Jun 2024, 13:03
Official
Hi Anel.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Best regards,
AM
Anel M's updateReviewer Update
26 Aug 2024, 15:02I have changed my paydate so many times and come the 25th I'm disconnected. How many times do I have to say I get paid the 28th but no one listens. You phone you message, the app never work so you can change pay days and here we are again. First I was told I can't change pay dates unless I upgrade of which I have done still waiting for my 5g and still being billed for the 25th. What more must I do.
AM
Anel M's update26 Aug 2024, 15:02
Reviewer Update
I have changed my paydate so many times and come the 25th I'm disconnected. How many times do I have to say I get paid the 28th but no one listens. You phone you message, the app never work so you can change pay days and here we are again. First I was told I can't change pay dates unless I upgrade of which I have done still waiting for my 5g and still being billed for the 25th. What more must I do.
Rain's replyOfficial
09 Sept 2024, 10:37Hey Anel,
Please be advised, we do see that you have an outstanding balance of R1,070.00 that requires payment. You can make payment via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and following the payment prompts. Once payment is received, we will be able to assist with the payment date change.
Regards,
rain.
Please be advised, we do see that you have an outstanding balance of R1,070.00 that requires payment. You can make payment via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and following the payment prompts. Once payment is received, we will be able to assist with the payment date change.
Regards,
rain.
Best regards,
Rain's reply09 Sept 2024, 10:37
Official
Hey Anel,
Please be advised, we do see that you have an outstanding balance of R1,070.00 that requires payment. You can make payment via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and following the payment prompts. Once payment is received, we will be able to assist with the payment date change.
Regards,
rain.
Please be advised, we do see that you have an outstanding balance of R1,070.00 that requires payment. You can make payment via our website, https://www.rain.co.za/login/home or via the my rain application by signing in with your email address and password and following the payment prompts. Once payment is received, we will be able to assist with the payment date change.
Regards,
rain.
Best regards,