Payment issue

Payment query My payment date is 25th however in October I paid the account on the 26th October 2023 which was successful, few days later I changed my debit date to the 1st or every month because I couldn't make it for the 25th any longer.

Today my network is cut off, when I go to the app it is stated that I have an outstanding amount, it means that Rain wants me to pay on the 26th October and then again on the 1st November, what kind of madness is that how can I pay R529 on 26 October and then again on the 1st November? I tried making contact via their shared call number *** but I voice prompt states that I have a d outstanding amount and I must pay thereafter the line cuts

I went on the app I logged to ticket so I can be assisted it's been 2 to 3 hours without a call from Rain reference number ***0 and ***0.

Right now I cannot work because of this pathetic service by Rain.

How long will I wait for the matter to be resolved only God knows.

Bad bad service