1 reviews | Active since Feb 2019
Payment for undelivered Service
My internet access was cut off from the 3rd January to the 27th January since I missed my December payment. When I paid for December on the 27th January my internet access was restored, but on the 2nd of February it was cut off again, and they said I owe them full amount for January, so I did expect pro rata amount since I did not receive services for the whole month, unless maybe I don't understand the billing system used by Rain. I asked them how do they expect me to pay full amount for January if they did not provide me with internet for the whole month, I was told that according to the system I was provided with services.
I went through my statement for January and saw how it was broken down, it shows that I was provided services even for days I did not have internet.
Surely there might be some kind of mistake, because it doesn't make sense to pay for services which were not rendered. Much disappointed with Rain.
Hi Sammy
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Hi Sammy
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
My problem is the statement for January, you billed me even for the days you did not provide services for, I only had internet access on the 1st to 2nd January, then I paid for December on the 27th January, so how do I get billed the whole amount for January, if I only used internet for 7 days in January? (internet usage from 1-2 January and 27 January - 1 February )
Please also align with the generated bill for January, it shows that I was billed weekly, and not one consolidated amount, this raises a lot of questions about the billing system used by rain
My problem is the statement for January, you billed me even for the days you did not provide services for, I only had internet access on the 1st to 2nd January, then I paid for December on the 27th January, so how do I get billed the whole amount for January, if I only used internet for 7 days in January? (internet usage from 1-2 January and 27 January - 1 February )
Please also align with the generated bill for January, it shows that I was billed weekly, and not one consolidated amount, this raises a lot of questions about the billing system used by rain