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TK
Trudy K

1 reviews | Active since Oct 2019

01 Nov 2024, 05:48

Payment error on your side

I keep getting unpaid notifications for my Rain yet I paid on the 24th. My internet services better not be turned off seeing that I can even login to tue Rain portal

0
Replies (4)
Rain
Rain's reply01 Nov 2024, 07:06
Official
Hi Trudy,

Thank you for bringing your billing query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Best regards,

Rain
Rain's reply01 Nov 2024, 07:15
Official
Hi Trudy,

Kindly note that your account is overdue with R569, the payment is expected today as the 1st is your payment date.

The payment you made on 24\10\2024 was expected on the 1st of October this was a late payment.

We are able to assist with a promise to pay to keep your services on and seeing that you seem to pay your account on the 25th instead of the 1st you may need to consider changing your payment date to the 25th.

Regards,
rain.

Best regards,

TK
Trudy K's update01 Nov 2024, 15:35
Reviewer Update
Your stupid finance team keeps sending me unpaid texts and noone has contacted me.
This better be sorted
Rain
Rain's reply01 Nov 2024, 17:58
Official
Hi Trudy K,

Thank you for taking our call as discussed, we have changed your payment date back to the 25th of every month as requested.

And set a promise to pay for the 25th of November 2024 so that your connection can be restored.

Should you require any further assistance please let us know.

Thanks,
rain.

Best regards,