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vC
vania C

1 reviews | Active since Jun 2016

05 May 2026, 19:42

Payment done but router still not reconnected

I am extremely disappointed with the service from Rain. I made payment for my account today 05/05/2026 around 10:41, but my router connection has still not been reconnected. Despite paying, I have been left without internet access,I called rain several times and sent bank statement and proof of payment still I have not received proper assistance or feedback regarding the issue.

I have tried to resolve this matter, but the delay in reconnecting my service is unacceptable. As a paying customer, I expected quicker support and better communication.

Please can Rain urgently reconnect my router and provide feedback on why the service has not yet been restored after payment was made.

I hope this issue can be resolved as soon as possible.

0
Replies (2)
Rain
Rain's reply05 May 2026, 19:48
Official
Hi vania C,
Thank you for bringing your complaint to our attention.

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,rain.
vC
vania C's update07 May 2026, 12:41
Reviewer Update
I am extremely disappointed and frustrated with the service I have received from Rain. Despite providing all the proof and documents requested, my issue is still not resolved. My router was reconnected on 06/05/2026 after several follow-ups, only for it to be disconnected again the very next morning on 07/05/2026. I am now stranded once again without internet access. Since the 5th, I have been going back and forth with Rain regarding the exact same issue, repeating myself to different consultants without receiving a proper solution. I have made numerous calls and spent a lot of time trying to get assistance, yet no one seems able to permanently resolve the problem. It is unacceptable that customers have to continuously chase for support after meeting all the requirements requested by the company. The lack of communication, accountability, and urgency from Rain has been extremely stressful and disappointing. I expected much better service and professionalism, but instead I am left feeling ignored and frustrated while still paying for a service I cannot use.