Payment dispute

I made payment on the 26th of August 2025 and now they cut my connection because they tried to debit yesterday and due to me not using the account they failed. I have been trying to have a chat with them since morning and no one is helping. I have shared my proof of payments for the past 6 months still they are not helping. I have been with Rain for the past 3-4 years but now I am thinking of leaving them. Previously I have struggled with network but didn't complain but now they wanna mess with my pockets.