HC
Hannes C
1 reviews | Active since Feb 2020
28 Dec 2022, 10:27
Payment date problems
I have been trying to set my payment date to the 1st of every month for about 2 months now. My internet access is being blocked by numbnuts who still hasnt changed my payment date. On the website it has changed on the app it hasnt. And still you guys start deducting on the 23rd of every month....
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
28 Dec 2022, 11:32Hi Hannes
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Best regards,
Rain's reply28 Dec 2022, 11:32
Official
Hi Hannes
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Best regards,
Rain's replyOfficial
28 Dec 2022, 11:36When i check your profile, it shows that the debit date is set to the 1st of every month. Please note that the current due amount is for November's invoice/services.
Best regards,
Rain's reply28 Dec 2022, 11:36
Official
When i check your profile, it shows that the debit date is set to the 1st of every month. Please note that the current due amount is for November's invoice/services.
Best regards,
HC
Hannes C's updateReviewer Update
28 Dec 2022, 11:42Please explain to me how the invoicing works, as november was paid after my service was blocked. As far as i am concerned you bill after my usage not before
HC
Hannes C's update28 Dec 2022, 11:42
Reviewer Update
Please explain to me how the invoicing works, as november was paid after my service was blocked. As far as i am concerned you bill after my usage not before
HC
Hannes C's updateReviewer Update
28 Dec 2022, 11:44And if my payment date is set for the 1st of every month why do you ***s start deducting from the 23rd? Send out late payment reminders soon after?
HC
Hannes C's update28 Dec 2022, 11:44
Reviewer Update
And if my payment date is set for the 1st of every month why do you ***s start deducting from the 23rd? Send out late payment reminders soon after?
HC
Hannes C's updateReviewer Update
28 Dec 2022, 19:11After making the payment, i recieve a notification stating that my pay date is set to the 25th and did you know you change it!!!!!!!! I can send you a screen shot if you want
HC
Hannes C's update28 Dec 2022, 19:11
Reviewer Update
After making the payment, i recieve a notification stating that my pay date is set to the 25th and did you know you change it!!!!!!!! I can send you a screen shot if you want
Rain's replyOfficial
29 Dec 2022, 20:10Please sign in your rain profile > my rain > my account and advise me of the debit date which is there please
Best regards,
Rain's reply29 Dec 2022, 20:10
Official
Please sign in your rain profile > my rain > my account and advise me of the debit date which is there please
Best regards,
HC
Hannes C's updateReviewer Update
29 Dec 2022, 20:31On the website it is the 1st of every month, on the app it is the 25th of every month
HC
Hannes C's update29 Dec 2022, 20:31
Reviewer Update
On the website it is the 1st of every month, on the app it is the 25th of every month
Rain's replyOfficial
30 Dec 2022, 08:15Please note that your payment date is set to the 1st on our system
Best regards,
Rain's reply30 Dec 2022, 08:15
Official
Please note that your payment date is set to the 1st on our system
Best regards,
HC
Hannes C's updateReviewer Update
30 Dec 2022, 08:27And i still get blocked from the 25th for late payment!!!!??? And i keep getting late payment notices!!!
HC
Hannes C's update30 Dec 2022, 08:27
Reviewer Update
And i still get blocked from the 25th for late payment!!!!??? And i keep getting late payment notices!!!
Rain's replyOfficial
30 Dec 2022, 09:06We will check with the billing department to as why you are experiencing this problem
Best regards,
Rain's reply30 Dec 2022, 09:06
Official
We will check with the billing department to as why you are experiencing this problem
Best regards,
HC
Hannes C's updateReviewer Update
30 Dec 2022, 11:19Thank you
HC
Hannes C's update30 Dec 2022, 11:19
Reviewer Update
Thank you
Rain's replyOfficial
30 Dec 2022, 11:26You welcome
Best regards,
Rain's reply30 Dec 2022, 11:26
Official
You welcome
Best regards,