1 reviews | Active since Oct 2024
Payment date misunderstanding
Good day
I hope this message finds you well. I am writing to express my concerns regarding a recent billing issue I encountered with RAIN.
On October 24, I received a router as part of my service plan. However, I was surprised to see a full charge app**** to my account on October 25, just one day after receiving the equipment. This has raised some questions for me regarding your billing practices.
Given that I only had the router for a short period not even a full day before being charged the full amount, I believe this policy is unreasonable. It would be more appropriate to consider the time the equipment has been in use before applying such a charge.
I would appreciate clarification on this matter and any possible adjustments to my account. Additionally, I hope you can address this situation to improve the experience for other customers in the future.
Thank you for your attention to this matter. I look forward to your prompt response
Thank you for bringing your billing to our attention,
We are looking into your account, and we will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing to our attention,
We are looking into your account, and we will be in touch to further assist.
Regards,
rain.
Your next payment date for your September invoice of R562.50 is due on the Invalid date of October. To pay in advance, please click 'pay now'.
Your next payment date for your September invoice of R562.50 is due on the Invalid date of October. To pay in advance, please click 'pay now'.