NM
Nkosinathi M
1 reviews | Active since Oct 2024
29 Oct 2024, 13:35
PAYMENT DATE MISUNDERSTANDING
My next payment date is 15 November even my rain app does confirm that because I have changed my payment date with the help of Rain agent who called me on the 15th of October, after we agreed on changing the dates few minutes later full amount was deducted and they called me once again to confirm 15 November as next payment date 😒but earlier today they disconnected me because they want me to pay
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Replies (2)
Rain's replyOfficial
29 Oct 2024, 14:13Hey Nkosinathi M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.
Regards,
rain.
Best regards,
Rain's reply29 Oct 2024, 14:13
Official
Hey Nkosinathi M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.
Regards,
rain.
Best regards,
Rain's replyOfficial
29 Oct 2024, 14:16Hey Nkosinathi M,
Please be advised that your payment date change was actioned on the 15th of October, 2024, at 12:53 PM, however, the payment date change applies to the next billing cycle as you were currently already in one for the previous payment date. As for the connection, we do see that your services are still active and connected.
Regards,
rain.
Please be advised that your payment date change was actioned on the 15th of October, 2024, at 12:53 PM, however, the payment date change applies to the next billing cycle as you were currently already in one for the previous payment date. As for the connection, we do see that your services are still active and connected.
Regards,
rain.
Best regards,
Rain's reply29 Oct 2024, 14:16
Official
Hey Nkosinathi M,
Please be advised that your payment date change was actioned on the 15th of October, 2024, at 12:53 PM, however, the payment date change applies to the next billing cycle as you were currently already in one for the previous payment date. As for the connection, we do see that your services are still active and connected.
Regards,
rain.
Please be advised that your payment date change was actioned on the 15th of October, 2024, at 12:53 PM, however, the payment date change applies to the next billing cycle as you were currently already in one for the previous payment date. As for the connection, we do see that your services are still active and connected.
Regards,
rain.
Best regards,