Payment allocation

i emailed my statement to *** on the 23rd of November 2023, on the 24the Novrmber 2023 one of your agent rep**** to my hello peter query, they acknowledged my proof of payment and advised that my payments were allocated correctly and that i have a zero balance, please check your mail box for that date, my email address: *** or ***. you cannot tell me i have a zero balance in november last year and bring that up again in july. Please chech and let me know. Chech my hello peter complains for that date and fix my account please. Its been a zero balance all these months then all of a sudden i owe again. Please check and fix my account.

good day, i know the services was post paid however in the month of november i paid twice. I paid end of October and early november. Hence i ask you to check my email. The agent that helped me last year november picked up that i paid twice which meant that i paid november in advance. Hence they rep**** and said my account was cleared and i have zero balance. We cant keep going back and forth with this.check your system and my the complain i logged in november. Check your emails. I gave you all the details. My account was zero balance from december up until the end of June, you need to check your systems properly.

i am sending the same email i sent in november, when this dispute happened. It was actually for the month of September. And not november

I have just forwarded my statements again, i wasn't sure which email address is used to forward you the details. I used my work email. ***.. I have attached both my banking statements and provided the dates. I emailed it to *** and ***.
29 July 2023 i paid R714 post paid (July connectivity)
26 August 2023 i paid R739 post paid (August connection)
29 September 2023 i paid R732 post paid (Sep connection)
30 September 2023 i paid R366.17 advance for October connection
26 October 2023 i paid R366.17 balance of October connection
3 November i paid R559 advance for November connection.

Please provide feedback

I should have been in advance for the statement that came out on the 30th november. The R559 i paid means i should have a credit of about R25. Your system prompted for payments and i paid. All the payments i mentioned were prompted by your system because we couldn't connect hence i paid. Hence i insisted on staying connected till the end of November because it was already paid for.

Did you check my statement and payments, i gave you the dates and proof of payments what else do you want from me? This is very frustrating because i explained that in September your system made me paid twice. Can your supervisor contact me please because clearly you don't read your emails

You don't know how to do your job, you quick to reply and frustrate your customers even more instead of doing a proper investigation. Do you think im an idiot to go on like this for something i know wasn't paid. I gave you all the details and even emailed you my statements. If you had checked my email you wouldn't be replying like this. I hope your manager sees this and provides training for common sense because clearly its lacking. I called your call center and spoke to Sashen the supervisor just now. My payment dated 26th September 2023 for R 732.33 from my fnb account is not reflecting on my account. You need to allocate that and query is solved. This is a hello peter complaint they should hire someone who is interested in solving peoples queries not a person who replies for the sake of replying. Its replies like this that drive customers away. Very annoying and that's an understatement.

I had to be mean in order to get some attention guys that's draining and annoying af. I emailed you my statement for the 3red time now. If you checked my attachments you wouldn't be asking for something i have already provided.

Finally, thank you.
I hope this matter is closed for good this time.