CL
Charne L

1 reviews | Active since May 2013

01 Jan 2023, 07:09

Payment

Business reply Rain Internet Service Provider's reply:

08 Dec 2022, 12:22

Our billing is postpaid, you use the service and pay after. The upfront you pay is loaded as a credit on your profile Private Reply

08 Dec 2022, 12:29

So if i cancel i get the credit back. Business reply Rain Internet Service Provider's reply:

08 Dec 2022, 12:56

You used that credit.

On the 4th of December 2020, you activated the 4G sim card and made an upfront payment of R479 which was loaded on your profile as a credit, this meant that on the 1st of January you will not be charged anything on your bank card for December's services, the charge will be on your upfront credit Private Reply

Why then does it show oops you have not made payment on my profile. Sure you are going to disconnect me about that. This is why i have asked rain this question.

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Replies (3)
Rain
Rain's reply02 Jan 2023, 10:28
Official
Hi Charne 
 
We're really sorry your rain experience hasn't been as good as you expected.
  
We're going to get on this asap.
  
Thank you,
rain
CL
Charne L's update02 Jan 2023, 10:57
Reviewer Update
I have paid for november. I had to pay before i could cancell my account. Sou you want me to pay now for desember for services allready cancelled and not in use.
Rain
Rain's reply02 Jan 2023, 12:19
Official
 Please note that our billing is post-paid, meaning that you pay for a month's service in the following month.

Please note the collection of the router has been logged