1 reviews | Active since May 2023
Payment.
Wifi blocked for non payment after not even one full day after payment failed. My debit order is set for the 25th when I get paid. My employer pays during the day and not immediate payment it usually reflects by 18:00 then I make my payment immediately. Yesterday the 25th she paid after 19:00 so it should reflect today during the day on the 26th. This morning at 6:43 Rain cut my wifi not even 12 hours after my debit order was due. The 25th is from twelve o'clock in the evening to twelve o'clock in the evening. They don't even give you 1 days grace period. I have never missed a payment. Not once. Yet their wifi is off regularly and the message says. We are aware of the problem please be patient we are working on it for up to a week. This is rediculous. There should be a grace period of at least three days when your debit order doesn't go off not not even a full day before they cut your wifi connection.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
