Paying RAIN Customer for poor service.

The interntet connection for RAIN in my area has been poor for ~month. Various interactions with the AskRain bot, Arin bot assistant and logging multiple tickets has not resulted in any resolution. One ticket was a confirmation that human would call back which did not occur. Then calling the service centre for the 3rd time an hour after the 1st consultant (who said a technical person would call immediately, then a call was received whereby it as established the tower in my are has a fault and then only after stating to the technical consultant that "reasonable effort" has to have a limit and being reaonably patient for a month needs to end, then only the consultant said that Rain would pass a credit intil the service is back functionallprovide a credit. The discussion would have been reduced to an email for me to acknowlege in order to firm the credit.......still waiting for the email. a 4th consultant confirmed the email was "sent" and again "resent" the email....I still dont have the email but ger ticket numbers (which proovese the email address is correc) It fails me that a client needs to call and raise the issue of poor signal against a healthy fincancial account, then only to be "provided" a "credit", knowningly the tower is faulty. It seems the bottom line is all what it is about for RAIN. I'll be supprised is RAIN at all make the effort to 1) pass the credit, 2) fix the tower, 3) bill accodingly.