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Willie J

1 reviews | Active since Apr 2022

24 Feb 2025, 14:22

Paying R1000 for a 4G 30mb line?

I am so tired of calling the call centre in the Phillipines and hearing, they will phone you back, but they never do. more than 2 months I have run 4G on my 5G 100+ package just to have internet, got off a caall from call centre now and after expressing to the agent I have no ****fidence in them calling me back, the phone was "put down in my ear"

For the last 2 moths I have run 4G for the majority of the time and I am not willing to pay R1k for a lousy 30mb 4G connection. Please ammend my January and February 25 bill. I have been a 5G customer for a long time now ,maybe aboout 3 years and before that a 4G customer for a long time, I have paid my dues but asking me to pay for speeds I did not recieve is just not right. Please contact me, I am waiting by the phone.

0
Replies (3)
Rain
Rain's reply24 Feb 2025, 15:08
Official
Hey Willie J,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.
WJ
Willie J's update25 Feb 2025, 20:57
Reviewer Update
Thank You for your reply. I am wating to hear from you soon.
WJ
Willie J's update03 Mar 2025, 14:38
Reviewer Update
Wow thank you rain, no credit because of my high usage, WOW, MTN offers me unlimited speeds on 5G at a lower cost than Rain's 100mb line. And yes they do have fair usage policies but their FUP cap is 1.5 TB which is more or less in line with my usage on Rain. I can rack up just as much usage on a 30mb or 60mb line, you sold me UNLIMTED internet and therefore cannot use my Usage as an excuse not to compensate me for the fact that I get 10 - 30mb download speed on a 100+mb line, Youre excuse is unacceptable, but you are already losing my money because I downgraded my package to the slowest cheapest available since only get the lowest internet speed from you regardless what I pay. Your inability to accomadate me during this BAD SERVICE DELIVERY period comes to show just how LITTLE you care for your clients.