Paying for up to 60 Mbps, getting under 2 Mbps, and no callback

I genuinely tried to give Rain a chance, but this has been one of the most frustrating service experiences I’ve dealt with.

I was paying for an up to 60 Mbps line, yet my speeds dropped to under 2 Mbps. At that point, the service was barely usable. Despite raising the issue and being told I would receive a callback, nothing happened. Not the same day, not the next day, not even over a week later.

Instead, I spent more time speaking to bots than getting actual assistance. Lots of apologies, lots of scripted responses, and lots of “please reboot your router,” but no real solution.

Eventually, I took matters into my own hands and moved to another provider.

Atomic Access installed today, and I am now getting 108 Mbps download, 94.3 Mbps upload, and 2 ms latency. So the issue was finally resolved, just not by Rain.

What surprised me most is that when I asked to cancel, the process moved faster than the support ever did. No meaningful attempt to retain me, no urgency, and no ownership of the poor experience. Just straight to cancellation.

If you are charging customers for a 60 Mbps service but delivering under 2 Mbps, then disappearing when support is needed most, something is seriously wrong.

RIP Rain. Gone from my home, but probably still somewhere in the escalation queue.