Paying for something you have not utilized.... SERIOUSLY

Please tell me why customers are not made aware that if they do not use the service they will still be charged?

I have not used my service since August and suddenly my account is in arrears with R2000+. This is ridiculous seriously. How can you expect customers to pay for a service that they have not used. I can understand the charge for the modem but not for a service I did not use.

This should be explained to new customers when the product is being sold. It is utterly unprofessional and just very bad work etiquette.

I would like someone to get in contact with me to cancel this subscription as I refuse to pay for something I was not made aware of