Paying for No service for almost 4 months

I have tried these steps for days still no joy

None of these steps not working, why do I have to go through all these steps, why can't you do it and why is no one calling to assist???? What are we really paying for here?

This has been going on for months, last month I was told the same thing, "our techs working hard and and and" cannot be paying R529 every month for nonsense. This thing only worked properly for 2 months after receiving it. Since November I've been paying for ****

I wasn't planning on paying for "NO SERVICE" you also note that I'm shopping for a new provider if this is not resolved l, can't keep on buying data bundles whilst I have a so called unlimited wifi package with Rain, the most reliable ISP, service is great and the staff very friendly.

You people are busy sending me steps to fix issues, what about the calls I've logged 3 months back all I get is "help is on the way" why is it difficult to call your clients all you do is send useless steps, i still have an issue i did all these useless steps did speed test and is less than a mb...can't even download a picture not greater than 500kb. I see my issue can't be resolved ya'll can't even pick up a phone and call, well guess what you've just lost a client, I'll make sure all my family members cancel as well. The service sucks ya'll don't care about clients. We losing money because of Rain. And you want to credit my accounts for the days I've been offline. You better credit me since Nov coz this thing hasn't been working since. Nxa

A gentleman by the name of Chris came and changed the router, we did speed test and it seems to be faster, I will monitor the stability and as kind as he was he asked me to call him directly if I ran into any issues. Because of the wonderful service I received from Chris I will stay with Rain. And I expect a credit note sent to my email as promised that you will credit the days I was offline. Thanks in advance and thanks for sending such a professional tech!

This thing hasn't been working for more than a month if you can check, my complaints and calls logged i have ref numbers which I wasn't assisted only now in March I've been assisted I've been reporting and complaining about same issue for over a month. Why crediting only a week??????

Unfortunately I'm unable to send the screen shots of the hellopeter complaint I sent on the 17th Feb after trying to call the CC and logged ticked online but no help was received, but I'm certain you have record of these complaints dating back to from
Nov and in Jan it got worse as there was hardy any usage, Feb i didn't use it at all it was offline whole month.

But those incidents were never attended to, no one bothered to resolve those issues until now, Feb there was no usage and you telling me it's old incidents do you have any any idea how much money I've lost due to this stupid router of yours???? Ya'll don't care about your clients. Reply in public so that everyone can see how inconsiderate Ya'll are.