Paying for no service

I have been Rain since June 2019, although they do not have the best of speed it was bearable. This year has been the worst kind of service I have received from them. In our township they have two towers which in the past 6 months are intermittently on and off. Just to highlight how bad it is, since 8 November I have made 18 reports of outages. Loadshedding times are excluded from these tickets I submitted. I pay the R479 on the 15th but from the 16th we had not connection in the evening which lasted 2 days. Then again the 18th same story. 50 minutes after talking to their agent today there was an outage which lasted over 4 hours. As it just came back now I don't even know how long it will last. Sadly during these outages for work and business purposes I must purchase data. I seriously need to be reimbursed for these times. I was without a connection for over two weeks a few months ago and Rain never credited my account for that period.