Paying for Internet I Am Not Receiving – Ongoing Poor Service & Request for Cancellation

I am extremely frustrated with the level of service I have been receiving.

Earlier this month, I logged a complaint regarding very slow internet speeds and frequent loss of connection. While I was given a small credit for a few days, the issue has not been resolved.

I am still experiencing slow or no internet connection on a regular basis. During my most recent interaction, a consultant (Em) informed me that I am not connected to any towers, and that my account would be monitored. This is unacceptable.

I am paying over R800 per month for a service that I am clearly not receiving. It is unfair and unreasonable to expect customers to continue paying for non-existent or unreliable service.

At this point, I am requesting the following: 1. Full compensation/credit for all affected periods where the service was poor or unavailable 2. Immediate cancellation of my account without penalties 3. A clear explanation of why I have been billed for a service that has not been properly delivered

If this matter is not resolved urgently, I will have no choice but to escalate it further.

I expect a prompt and fair resolution