Paying for internet but not getting any service

We called in April and there are recorded calls stating that this was sorted for us and that the date was changed.every month we have to keep calling after the 15th to request our internet access to be granted.We are being ****** of internet after the 15th of every month so tell me how are we going to be reimbursed for this loss? If this is the case then how are we still having debits run on the 25th from our account????!!! I want this resolved and our internet restored

There were 3 calls made and 3consultants confirming that the date was going to be changed and now it's a new story if no payment was made during this 3months then obviously we wouldn't have internet!!! After the 25th and payment is made to you then you are restoring the interne***** been a week now and nobody can assist and now we are paying yet having our service suspended!!!

You are debiting us on the 15th and 25th of every month!!!!! Then suspending our services from the 15th when that debit doesn't go through.

If we resume payment for the 25th , debits are still being done on the 15th so how is this going to be resolved.

What nonsense is this !!!???? We are getting debited on the 25th and 15th of every damn month .go and see ur records before claiming there's no payments and this is breach of contract debiting us twice and now suspending our service and claiming there's no payment!!! For 3**** months you keep telling us that we need to pay in order to change our records!!!! If this was the case then we wouldn't be in June already and still have service till the 15th of every month!!!

You people are robbing us.we paying a full month's subscription and yet getting internet for half a month from April!!!!! Now you make false claims that we are not paying when we have bank statements showing for this!!! PATHETIC EXCUSES WHEN WE MEET OUR END OF THE CONTRACT!!!! PLUS you are not reimbursing us for all the weeks we are without coverage!!!!

So what u telling me is that for last month you didn't receive payment???? Because now you are suspending our line after payment was made to you and now you saying only once the debit goes for this month will you reconnect our line.so I actual fact you are robbing us and withholding our service yet we are paying you for a months subscription!!!!!

If this continues we will be taking you up to the ombudsman.you have received payments every month from us and yet we have proof and record of calls made to you requesting our line to be connected but you fail to do so and give us a full month's coverage after paying you!!!!! We will be taking this up with the ombudsman and we do have our proof against you!!! We are tired of your lack of understanding and resistance.theres proof of the responses from you at the begging of this complaint and every response has a new excuse why you can restore our coverage yet we are paying you!!!!!

The debit went off today so now ****** reconnect our line I'm tired of the lame excuses when we are dam paying you for the service!!!!! If nothing happens then we will be diverting this network provider to the ombudsman.you are quick to ask for payment but can't even enable a debit for once in a month and change a bill cycle.your incompetence is on another level.

Make sure you now change this bill cycle you were reffering to because if this happens again and we are disconnected I have solid proof via the platform that we were advised that this is going to be updated and changed!!!! I also like to know to know how we are going to be reimbursed for the past two weeks with no coverage and yet we paid??? This isn't our problem but entirely yours!!! If a debit is run on the 15th again then we will be taking you up to the ombudsman!!!! ****** *******.

Yes debit must run for the 25th of every month ONLY.

Thank you , I hope this will be finalized once and confirmed once they do it.
Please I'm so tired of calling and escalating every month.
We just want a full coverage for a full month we are paying for, that's all.
And I hope on the 15th we will not be disconnected.

Thank you.