PAYING FOR FALSE ADVERTISING & POOR SERVICE

I have been raising issues with the network since the first week of July till today and the issue has not been resolved with no timeline on when it will be fixed but Rain still decided to debit my account. I earlier posted on this platform that this amount to false advertising as they did not render services they advertized not provided me with services that I am expected to pay for. The call centers are closed and their customer care personnel are clueless in providing solutions. They send automated replies and scripted replies to queries. Most frustrating as I am now inconvenienced working from home and I am paying for it.