Paying for a service that’s so slow I might as well not have it!

We’ve had Rain for quite a while now, at first we loved it. However, the last 2 months has been a constant battle of agonizing slow wifi. We’re using our Mobile data more than the wifi aince stuff take forever to load or just throws out an error. Not to mention the fact that our device has been offline for most of today after restarting it several times. It’s ridiculous how can you expect me to pay every month for a service I don’t get or a service that’s so slow I might as well not have it at all?! I’m utterly disgusted, I’ve moved my rooter through the whole house with no success eventhough there’s a Rain tower just 0.580 meters away from us in Potchefstroom. Also NO answers from their offices. Insane how easy it is to just steel people’s money without giving then the services they’re paying for.